SAP HANA Third-Party Support Services

Expert, Affordable Support for Your SAP HANA Databases

Spinnaker Support is the leading global provider of third-party support and managed services for SAP HANA and related products. Spinnaker Support’s third-party support replaces SAP’s annual maintenance and support for less than half the cost, providing more services through an assigned support team and other personalized service components.

When switching to Spinnaker Support, you’ll gain more comprehensive and responsive service, save on your support fees, and can remain on HANA for as long as necessary. Keep your SAP applications running smoothly, securely, and in compliance with our SAP HANA support services – and we’ll help you navigate from on-premise to hybrid to cloud when you’re are ready.

Why Replace SAP-Provided Support with Third-Party SAP HANA Support

Software support of some kind is a mandatory expense, but it shouldn’t be one that drains your budget. Expert assistance is critical to dealing with unplanned database and technology issues, and that service should be fairly priced.

Unfortunately for organizations running SAP HANA, SAP support has become a self-service model with slow response times and little value. SAP is always prepared to upgrade you to S/4HANA, SAP HANA Cloud, or SAP HANA Enterprise Cloud, but if you want to implement your technology roadmap at your own pace, then third-party SAP support is well worth considering.

Thousands of global enterprises in nearly every industry have now migrated away from SAP-provided support to our third-party SAP HANA support services because SAP:

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  • Raises support fees each year by 2-4%, with no material benefits.
  • Has moved to a primarily self-service model instead of immediate, live assistance.
  • Does not assist with customizations and integrations.
  • Responds slowly to P2 and P3 issues.
  • Tries to force them into unjustifiable upgrades or expensive cloud products.

Third-party SAP HANA support emphasizes more proactive and comprehensive service for SAP software issues. Skilled engineers respond in minutes to your support ticket. They know your organization, understand your product environment, and focus on resolving your issues more quickly, regardless of the source or what personnel are required to weigh-in on the solution.

EBook Resource Library

eBook: “Quick Start Guide to a Faster Transition to Third-Party Support”

Third-party SAP HANA support services can deliver IT budget cost relief and more comprehensive and higher quality service. As you consider your fall contract renewal, it pays to remember that SAP Support is not mandatory.

This online guide features an easy-to-follow process and advice to help you quickly determine if third-party support is right for your organization.

Read the eBook

The Advantages of Third-Party SAP HANA Support Services

SAP has clearly stated that HANA is now the foundation of its future database and application strategy. But like many SAP customers, you may not be ready or willing to risk a migration to newer applications.

Spinnaker Support can help to prepare you for that eventual move to S/4HANA, C/4HANA, or other SAP Cloud applications by providing the HANA expertise and cost savings you need today. Spinnaker Support replaces SAP-provided support in a proven, secure, and smart way – delivering superior service more efficiently, and at a dramatically reduced price.

Organizations choose Spinnaker Support because we:

  • Immediately reduce the cost of support fees by an average of 62%
  • Deliver responses in less than 15 minutes, from Level 4 senior engineers in eight operations centers with our 24/7/365 support
  • Support databases, applications, and surrounding technologies to ensure ongoing interoperability, as well as migration and roadmap planning services
  • Supply more comprehensive coverage, including for customizations and interoperability issues
  • Help extend the life of stable, customized, and productive applications, for as long as you need
  • Offer flexible commercial terms that match your licenses and business needs
  • Provide a safe haven until other ERP solutions become right for your business

Our large, knowledgeable, and award-winning team of support engineers addresses virtually anything with SAP. Spinnaker Support SAP engineers average over 19 years of experience, filling your knowledge gaps, easing your staffing constraints, and providing expert assistance for complex database and application issues.

Included in Our Standard SAP HANA Support:

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Break/Fix
General Inquiry Support
Security & Vulnerability Management
Technology Advisory Services

The support engineers are responsive, efficient, and engaged directly on resolving our issues. They don’t respond with stall tactics or try to push unneeded patches to ‘try’ and resolve issues, like SAP support. 

What We Support

As a third-party vendor supporting instances of SAP HANA, we are uniquely positioned to provide services around legacy products in various configurations:

  • Versions

    • SAP HANA releases 1, 2, and S4
  • Supported Applications

    • We support both standalone SAP HANA instances and SAP HANA in conjunction with all SAP applications
  • Supported Products Areas

    • Index Server
    • Name Server
    • Pre-process Server
    • Statistical Server
    • Studio Repository
    • XS engine
    • Java
    • HTML
    • Performance Tuning
    • SQL*Plus
    • SQL*Loader
    • PL/SQL
    • Cloud environments
    • Advanced Security
    • Diagnostics
    • OLAP

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Basis Managed Services

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